List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Ensure corrective actions are implemented | 1.1 Liaise with relevant people 1.2 Negotiate solutions to allow implementation 1.3 Ensure the supply of resources (equipment, modifications, consumables, people) 1.4 Ensure workforce has relevant competency levels 1.5 Monitor implementation of corrective action 1.6 Make required adjustments |
2. Analyse physical effort requirements of job | 2.1 Ensure procedures reflect improvements 2.2 Ensure training and assessment systems reflect improvements 2.3 Liaise with relevant people to ensure their support for the new modified system(s) |
3. Determine time/effort components of physical effort | 3.1 Determine an appropriate audit period/cycle 3.2 Agree on relevant measures/indicators for the improvement 3.3 Measure performance at agreed time(s), using agreed measures 3.4 Investigate the cause(s) of underperformance 3.5 Take appropriate corrective action to improve performance 3.6 Re-audit the improvement on an agreed basis |
Evidence of the ability to:
identify a process improvement (either from multiple small changes, or from one large change implemented over a period of several months) and:
describe the overall process relative to improvements being made
arrange all resources required for implementation
modify or develop procedures and training systems needed to support successful implementation
develop performance measurement tools and use these to measure performance after an agreed period of time
investigate causes of underperformance and implement action to improve performance
document how the process has resulted in sustained improvements in the workplace.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain ways that improvements can be made
explain the role of procedures and training in improving processes
identify appropriate methods of measuring performance
explain how business performance goals are relevant in determining best measures of improved performance.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to:
an environment in which a process improvement can be implemented and reviewed
relevant documents, including records and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.